🛡️ Official Policy Center

SSC & HSC প্রস্তুতি: StudyMate

গোপনীয়তা নীতি, ব্যবহারের শর্তাবলি ও ডেটা সুরক্ষা নীতিমালা (Privacy Policy, Terms & Data Safety)

📦 Package: com.studymate.bd.ssc_hsc_app 📅 Effective Date: September 2026 🔒 Compliance: Google Play Policy & COPPA Ready

📜 Privacy Policy (গোপনীয়তা নীতি)

Privacy Commitment: StudyMate BD ("we", "our", or "us") is dedicated to protecting the privacy of secondary and higher secondary students (SSC & HSC candidates) using our educational application SSC & HSC প্রস্তুতি: StudyMate. This document explains what information we collect, how we use it, and how your data is safeguarded.

1. Information We Collect (আমরা কী কী তথ্য সংগ্রহ করি)

To provide high-quality board question archives, interactive MCQ quizzes, and AI doubt-solving features, we may collect the following categories of information:

Data Category Details Collected Purpose
Account & Profile Data Display Name, Email Address, User ID (UID), Profile Photo (optional via Google Sign-In) Account authentication, cross-device sync of study bookmarks and quiz leaderboards.
Academic & Study Data Target Exam (SSC / HSC), Group (Science / Humanities / Business), Quiz scores, Study routine plans, Bookmarks Personalizing chapter suggestions, generating self-assessment analytics, and daily routines.
Device & Diagnostic Logs Device model, OS version, Crash reports, Performance traces via Firebase Crashlytics & Analytics App stability, bug resolution, and crash prevention across Android device models.
Advertising Identifier Google Advertising ID (AAID) via Google Mobile Ads SDK Serving non-intrusive educational banner & interstitial advertisements.

2. Third-Party Service Providers (তৃতীয় পক্ষের সেবাসমূহ)

Our app incorporates trusted third-party SDKs that may process limited data according to their individual privacy terms:

  • Google Play Services: Core Android runtime and account management. (Google Privacy Policy)
  • Firebase Authentication & Cloud Firestore: Secure user authentication, profile synchronization, and cloud storage. (Firebase Privacy Overview)
  • Google AdMob & Meta Audience Network Mediation: Delivering safe, age-appropriate advertisements to support our free educational materials. (AdMob Policy, Meta Privacy Policy)
  • Google Gemini AI: Powers the StudyMate AI Assistant to explain science equations, math problems, and grammar questions in Bengali without storing personal student identities.

3. Children’s Privacy (শিশুদের গোপনীয়তা ও নিরাপত্তা)

Educational Audience: Our app is designed for students in Class 9 through Class 12 (typically ages 13 to 19). We do not knowingly collect personal identifiable information from children under the age of 13.

If you are a parent or guardian and believe your child under 13 has provided personal data through the app without parental consent, please contact us immediately, and we will delete the data from our servers.

4. Data Security & Storage (ডেটা নিরাপত্তা)

We implement industry-standard security safeguards to protect your personal and study data:

  • Encryption in Transit: All communications between your device and Firebase backend servers are encrypted using TLS 1.3 / HTTPS.
  • Granular Security Rules: Cloud Firestore security rules ensure that users can only read and write their own bookmarks, routines, and profile data.
  • Local Offline Storage: Cached PDFs and offline notes are securely stored on your local device storage using Hive and Flutter Cache Manager.

5. Data Retention & Account Deletion (ডেটা সংরক্ষণ ও অ্যাকাউন্ট মোছার অধিকার)

You have full control over your personal data:

  • You can delete your account and all associated study data directly from the in-app Settings ➔ Delete Account menu.
  • Alternatively, you can submit an account and data removal request via our Web Deletion Form below. Upon verification, all records in Firebase Auth and Firestore will be permanently wiped within 7 business days.

6. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

⚖️ Terms of Service (ব্যবহারের শর্তাবলি)

1. Acceptance of Terms

By downloading, installing, or using SSC & HSC প্রস্তুতি: StudyMate, you agree to be bound by these terms. If you disagree with any part of these terms, please refrain from using the application.

2. Educational Content & Disclaimer

All NCTB board questions, answer keys, MCQs, lecture notes, and formula sheets provided in this app are curated for educational assistance and self-study purposes. While we strive for absolute accuracy, StudyMate BD is an independent educational tool and is not officially affiliated with or endorsed by the Ministry of Education or Bangladesh Education Boards.

3. AI Assistant Usage Guidelines

The AI Academic Assistant is provided to guide students in academic problem-solving. Students should use AI explanations as supplementary learning aids and verify critical information against NCTB textbooks.

🗑️ Account & Data Deletion (অ্যাকাউন্ট মোছার নির্দেশিকা)

In accordance with Google Play's Data Safety and Account Deletion policy, users can request the permanent deletion of their account and all associated personal data.

Warning: Deleting your account will permanently erase your quiz scores, saved bookmarks, daily study routines, and profile information from our database. This action cannot be undone.

Option 1: In-App Instant Deletion

  1. Open the SSC & HSC StudyMate app on your Android device.
  2. Tap the Profile / Settings tab on the navigation bar.
  3. Scroll down to the Account Actions section.
  4. Tap "Delete My Account & Data" (অ্যাকাউন্ট মুছে ফেলুন) and confirm your choice.

Option 2: Web Deletion Request

If you have uninstalled the app or cannot log in, submit your registered email below to request manual account deletion:

📧 Contact & Developer Support (যোগাযোগ)

If you have any questions about this Privacy Policy, your study data, or need technical assistance with the app, feel free to reach out:

App Title: SSC & HSC প্রস্তুতি: StudyMate

Developer Team: StudyMate BD

Developer Email: support.studymatebd@gmail.com

Website: https://studymate-policy.web.app